Effective Date: 25/01/2025

At Outerklan, we are committed to providing you with a smooth and efficient shopping experience. Below is our shipping policy to help you understand our process and delivery times.

1. Processing Time

All orders placed on Outerklan will be processed within 1 to 2 business days (Monday through Friday, excluding holidays). You will receive an order confirmation email once your order is received, and a shipment confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Time

We offer the following shipping options for all domestic orders:

• Standard Shipping: Typically delivered within 5 to 7 business days after processing.
• Expedited Shipping: Delivered within 2 to 3 business days after processing (additional charges apply).

Please note that shipping times may vary depending on your location and the availability of products.

3. Shipping Charges

Shipping costs will be calculated during checkout based on your order size and delivery method. We offer free standard shipping on orders over [Insert Dollar Amount] within [insert country or region].

4. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

5. Shipping Delays

While we strive to ensure timely delivery, shipping times may be affected by factors such as high demand, weather conditions, or carrier delays. Outerklan is not responsible for any delays caused by shipping carriers or circumstances beyond our control.

6. International Shipping

We currently offer international shipping to select countries. International shipping times may vary based on the destination and customs processing. Customs duties and taxes may apply, and these are the responsibility of the customer.

7. Address Accuracy

Please ensure that your shipping address is entered correctly during checkout. We are not responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.

8. Missing or Lost Packages

If your package is lost or shows as delivered but you have not received it, please contact the shipping carrier or our customer service team for assistance. We will work with the carrier to resolve the issue, but Outerklan is not responsible for lost or stolen packages once they have been marked as delivered.

9. Contact Us

If you have any questions regarding your order, shipping, or delivery, feel free to reach out to our customer service team at:

www.outerklan.com/contactus